Frequently Asked Questions

All tours are conducted in English and Spanish. If you need another language, let us know when booking a private tour.

Select a tour, choose an available date, pick the number of guests, and complete payment through our secure checkout. You'll receive a confirmation email immediately.

We accept all major credit and debit cards through Stripe. Payment is required at the time of booking. All prices are in USD.

Full refund if you cancel more than 24 hours before the tour. Cancellations within 24 hours are non-refundable. You can reschedule for free with 24 hours notice.

Tours run rain or shine. Many of our stops include indoor locations. In case of extreme weather, we'll offer a full reschedule or refund.

Each tour has a specific meeting point listed on the tour detail page and in your confirmation email. Arrive 10 minutes early.

Comfortable walking shoes are essential. We recommend layers, sunscreen, and a water bottle. Some tours involve significant walking.

Any of our public tours can be booked as a private experience for groups of 2-10. The group pays a fixed rate (public price x 10), split among the group. Request through our Private Tours page.

Public tours are limited to 8 guests per date. For larger groups, book a private tour which accommodates up to 10 people.

Tours depart on time. If you're running late, contact us and we'll do our best to accommodate you, but we can't guarantee a modified experience.

Yes. Tell us your interests, preferred date, and group size through our Private Tours page. We'll design a bespoke itinerary and send you a quote within 24 hours.